How to Get Great Customer Service When You Call
There are plenty of books, videos, articles and speeches about how to give good customer service–and they can be very helpful. However, I’ve noticed that we see and hear very …
Theo Gilbert-Jamison: Principles of Service Excellence
Theo Gilbert-Jamison–former Vice President for Training and Organizational Development at the Ritz-Carlton Hotel Company–made a guest appearance on my “Biz Communication Show” recently. Note that following her Ritz-Carlton leadership role, …
Terrific Tip for Stage Fright Control
I have worked with top-level leaders at Gillette, Duracell, Procter and Gamble, and many other corporations. Over the years my Speech Coaching has included tips about stage fright–because every leader …
Communication Lesson I Learned Walking Across College Campus
Did you learn any communication lessons outside the college classroom that you have been able to apply to your business and professional life? I did, and I describe the memorable …
Lively Discussion About Managing, Speaking and Listening
Tim Patterson–known at the TradeshowGuy–interviewed me, the Biz Communication Guy, on his “Monday Morning Coffee Podcast,” which he hosts weekly. You’ll benefit from hearing our lively discussion about management, speaking, …
Lori Geary: A Crisis Communication Plan for Your Company
After more than twenty years as an award winning reporter and anchor–including CNN Headline News and WSB-TV Atlanta–Lori Geary formed her own media training company. Lori Geary Media helps clients …
You Can Have Customers Saying WOW About Your Business
You would love to have customers say WOW! about your business–and even about your life. So listen to my interview above with effervescent Jessica Peterson, and you’ll have a strong …
Even Elvis Didn’t Have a Hit With Every Song
I recorded this brief video on Monday, when most of us think about our goals. Note that if the vastly talented Elvis didn’t have a hit with every song, then …
How You Can Benefit from Accent Reduction
When you talk with someone or give a presentation, you want listeners to concentrate primarily on your content, without being distracted by your regional or international accent. So I invite …
Leaders Who Repeat Messages Get More Done
Sometimes leaders think that repeating a message frequently will generate boredom. Yet in this sparkling interview, Gayle Ely explains why repetition does not equal overkill. RECOMMENDATION: Watch this video with …
