Bill Lampton, Ph.D. 678-316-4300
In preparing to write his latest book–Stronger Through Adversity–Joseph Michelli interviewed 140 global business leaders. In this highly stimulating and informative interview, hear him discuss the guidelines they recommended. http://tinyurl.com/michellistrongeradversity …
Joseph Michelli has published best-selling books exploring the “customer experience” principles and practice of some of the world’s major companies, including Starbucks, The Ritz-Carlton Company and Mercedes-Benz. Now he has …
There are plenty of books, videos, articles and speeches about how to give good customer service–and they can be very helpful. However, I’ve noticed that we see and hear very …
Theo Gilbert-Jamison–former Vice President for Training and Organizational Development at the Ritz-Carlton Hotel Company–made a guest appearance on my “Biz Communication Show” recently. Note that following her Ritz-Carlton leadership role, …
You want to create extraordinary customer experiences–and that’s why you want to hear widely acclaimed author/speaker/business consultant Dr. Joseph Michelli in this lively interview, presented in the video above. Michelli …
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