Listeners and Readers Want You to Use Ordinary Words
In both speaking and writing, sometimes we believe we will make a highly favorable impression by using big words–including some of the ones we learned in freshman English class in …
Learn Conversation Skills to Excel in Business
Have you noticed how little you hear about the importance of good conversational skills if you want to excel in business? In books and on the Internet we get guidelines …
Jeff Dantzler: How Business Leaders Can Benefit From Sports
Jeff Dantzler has excelled in sports journalism for decades. He’s earned wide respect for his coverage of the University of Georgia’s sports, especially with his highly visible post as a …
3 Words That Will Boost Your Persuasive Power
In every profession you need persuasive power. Examples:–Teachers must persuade students that the difficult information they have to learn will be well worth the effort.–Coaches persuade players to develop their …
5 Ways to Get Great Testimonials
One of the best ways to promote your business is to get your clients to endorse you with glowing testimonials. What clients say about you generates far more impact than …
Mike Stewart: Technology Skills Entrepreneurs Need
Since 1997, Mike Stewart of Stewart Internet Solutions has strengthened my business as my mentor/coach. Additionally he has helped hundreds of other clients who want to make maximum use of …
Disgusting Visual Aids Don’t Support Your Words
Yes, visual aids will bring your words to life. As a Speech Coach, I have been teaching that for years. However, not just any visual aid will do. Disgusting ones …
Commitment–the Highest Level of Communication
A golf professional told me–talking about life, not golf–“Losers make promises. Winners make commitments.” In this brief video, you’ll hear about a splendid example of commitment I experienced when my …
How to Get Great Customer Service When You Call
There are plenty of books, videos, articles and speeches about how to give good customer service–and they can be very helpful. However, I’ve noticed that we see and hear very …
Theo Gilbert-Jamison: Principles of Service Excellence
Theo Gilbert-Jamison–former Vice President for Training and Organizational Development at the Ritz-Carlton Hotel Company–made a guest appearance on my “Biz Communication Show” recently. Note that following her Ritz-Carlton leadership role, …
