Tragic Times Require Constructive Communication
Dawn Echols and I enjoyed chatting after I interviewed her on my “Biz Communication Show.” 2017 WAS A CALAMITY PACKED YEAR–SO WE NEED THE ADVICE OF A PROFESSIONAL COUNSELOR As …
Check Your Assumptions Before Taking Action
Life as a graduate student at Ohio University would have been demanding enough my first year without that inconsiderate neighbor in the building behind me. Every night while my wife …
Hold a Conversation With Your Audience
Do you wish you had more confidence when you faced an audience? Then read the advice I gave to a member of my audience. QUESTION FROM AN AUDIENCE MEMBER When …
Why I’d Say the Same Thing 20 Years Later
You have heard from authors, coaches, and consultants that in order to grow professionally we need to stay flexible, change our opinions, and embrace new strategies. While I agree with …
Saying “What if” Could Hurt or Help Your Business
The expression “What if?” can hurt our professional life when we think it or say it looking backward. Examples: –What if I had earned a different degree? –What if I …
Show Customers You Value Them Long After the Sale
Picture this happening to you. Recently you made a major purchase, one that you hope to make only every few years because of the high price involved. During the time …
Humorist Tells How Workplace Fun Helps Productivity
During her interview for my online weekly “Biz Communication Show,” humorist Karyn Buxman began by describing her comprehensive nursing career, and noting how helpful humor was in lifting the morale …
Sales Lesson from Oscar the Cow
For 20 years Terry Dean has been mastering that tool that was new to all of us two decades ago–the Internet. In his new book, he does more than describe …
Wondering How Many People You Know
How many people do you know? That’s what I’m wondering today. Twenty years ago we might have answered that question by estimating the number of people in our neighborhood, civic …
Hear Communication Expert Dianna Booher!
Many of us hope to eventually publish a book. Prolific author Dianna Booher has done that forty-six times, with book number forty-seven appearing in June. Recently I interviewed …
