Bill Lampton, Ph.D. 678-316-4300
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Subscribe to Bill’s YouTube channel NOW to get frequent tips and strategies in his videos that will jet-propel your business. As a preview I’m giving you instant access to Bill’s 25 FREE interviews with top-tier communication experts—including author/keynoter Dianna Booher, “Internet Video Guy” Mike Stewart, marketing expert Terry Brock and “Say It Better” authority Kare Anderson.

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Joseph Michelli Explains the Amazing Success of Airbnb

Joseph Michelli has published best-selling books exploring the “customer experience” principles and practice of some of the world’s major companies, including Starbucks, The Ritz-Carlton Company and Mercedes-Benz. Now he has added to this prestigious list by reporting on the success of a phenomenal hospitality company, Airbnb.

Watch this lively interview (at the top of this post) featuring Michelli’s guest appearance on my weekly “Biz Communication Show.”

I recommend you share this interview with your corporate team–and schedule time for discussion, assessing how you can apply Airbnb’s formula to your customer service.

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