How You Can Benefit from Accent Reduction
When you talk with someone or give a presentation, you want listeners to concentrate primarily on your content, without being distracted by your regional or international accent. So I invite …
Leaders Who Repeat Messages Get More Done
Sometimes leaders think that repeating a message frequently will generate boredom. Yet in this sparkling interview, Gayle Ely explains why repetition does not equal overkill. RECOMMENDATION: Watch this video with …
Make a Fantastic First Impression on the Telephone
Your first phone call to a business professional you don’t know can either initiate a productive relationship or become the only contact you have with that person. In this brief …
Four Words Can Brighten Their Day
My brief video above explains that. . . …as a Speech Coach, I have helped many business leaders learn to speak effectively to audiences, using hundreds and sometimes even thousands …
Joseph Michelli Describes Extraordinary Customer Experiences
You want to create extraordinary customer experiences–and that’s why you want to hear widely acclaimed author/speaker/business consultant Dr. Joseph Michelli in this lively interview, presented in the video above. Michelli …
Talking to a Person with a Disability
Imagine that at a business gathering a person who has an obvious disability enters the room. You feel compelled to talk with him or her, yet you are not sure …
5 Steps to Take When Technology Fails
To excel in communication, we have to learn technology skills. Yet no matter how much we learn, something will go wrong occasionally. What then? My four minute video above provides …
One Answer Managers Should Never Give
In 2 minutes 22 seconds, my video above will tell you one answer managers should never give, and what they should say instead. CONTACT ME TODAY! Contact me today to …
Two Business Communication Books Bob Littell Recommends
Bob Littell, known as the “Chief Netweaver” Bob Littell–author of The Heart and Art of Netweaving–joined my weekly “Biz Communication Show” to discuss in detail two business communication books he …
Curing the Cold Call Jitters
You look at the telephone for a long time. You know there are potential clients you could call. In fact, you’ve had a list on your desk for weeks. Yet …
