Bill Lampton, Ph.D. 678-316-4300
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Talking to a Person with a Disability

Imagine that at a business gathering a person who has an obvious disability enters the room. You feel compelled to talk with him or her, yet you are not sure what is appropriate to say.

You’ll have a better grasp of what not to say and, more positively, what to say after you hear my interview with Kristina Rhoades, who has been in a wheelchair since infancy. Watch the video above. . .now!

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–video production
–crisis communication
-–and profits!

Call me NOW: 678-316-4300

5 Steps to Take When Technology Fails

To excel in communication, we have to learn technology skills. Yet no matter how much we learn, something will go wrong occasionally.

What then? My four minute video above provides five steps you can take to maintain your composure and your productivity when technology fails.

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–video production
–crisis communication
-–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services for corporations and business leaders.

http://www.bizcommunicationguy.com

Call me NOW: 678-316-4300

One Answer Managers Should Never Give

In 2 minutes 22 seconds, my video above will tell you one answer managers should never give, and what they should say instead.

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–video production
–crisis communication
-–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services for corporations and business leaders.

http://www.bizcommunicationguy.com

Call me NOW: 678-316-4300

Curing the Cold Call Jitters

You look at the telephone for a long time. You know there are potential clients you could call. In fact, you’ve had a list on your desk for weeks. Yet you have taken no action. Why?

Because you are afraid of cold calling.

You have plenty of company. Even some seasoned sales professionals wish they could simply show up for appointments, though they know that approach won’t usually work.

So what if you could hear from the “Cold Calling Authority,” who could help you overcome your reluctance to telephone those you don’t know? Plus, tell you how to succeed.

Fortunately, you can. Watch my interview with Matthew Lampros on my “Biz Communication Show,” featured above.

You will welcome his recommendations for changing our thinking about calling unknown prospects, which will generate changed actions and measurable results.

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–video production
–crisis communication
-–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services for corporations and business leaders.

http://www.bizcommunicationguy.com

Call me NOW: 678-316-4300

Make Your “Elevator Speech” a Winner

Yes, whether we expect it or not, many times we are going to have to give our “elevator speech” for thirty seconds at a networking event.

Some people welcome that opportunity, because they feel confident and they know what they are going to say. Others dread the experience.

Use the three tips I give in my brief video, and your 30 seconds will bring big-time results!

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–video production
–crisis communication
-–and profits!

Now that you are on my Web site, notice that you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services for corporations and business leaders.

Call me NOW: 678-316-4300

You Can Control Stage Fright–Get a Professional Coach

“Winning Words and Ways”
Bill Lampton, Ph.D.
“Biz Communication Guy”
http://www.bizcommunicationguy.com
Communicate with Poise, Power, and Persuasion

YOU CAN CONTROL YOUR STAGE FRIGHT–
GET A PROFESSIONAL COACH

Stage fright—is that the traumatic, almost paralyzing sensation you feel when you’re scheduled to give a speech?

If so, you have plenty of company. When I started teaching Speech Communication at the University of Georgia, every class included plenty of students who dreaded the day they would face their classmates to give a speech.

Years later, I became the “Biz Communication Guy.” Every week I have heard business leaders at every level talk about how much they feared speaking.

PROFESSIONAL COACHING HELPS YOU CONTROL STAGE FRIGHT
Here’s one of the recommendations I make to everyone who wants to gain what I call “poise, power, and persuasion” when they speak:


Get instruction from a professional coach!

GIVING SPEECHES FRIGHTENED ARIEL
I’ll introduce you now to Ariel Cushnie, who has just become Food and Beverage Attendant at the Grove Resort and Spa in Orlando, Florida.

In her words:

“I used to hate public and presentation speaking for such a long time; I would shake, stutter, and speed talk to get it over with.”

HOW A SPEECH COACH HELPED HER
Ariel took action. To quote her again:

“Then, I took a public speaking class in my freshman year of college and LOVED it; it really taught me techniques to overcome my fears and I would later join an on-campus leadership organization where my primary role was to give speeches and presentations to students; now I feel comfortable speaking in front of anyone!”

Having viewed my Web site, she added: “I like that your company focuses on that aspect of communication.”

CONTACT ME TODAY!

Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services.

http://www.bizcommunicationguy.com

Call me NOW: 678-316-4300

You Tube Expert Attracts 200,000 Subscribers

Dusty Porter–also known, justifiably so, as “Technology Guru–has become such a You Tube expert that he has attracted 200,000 subscribers. In the last ten months, he has been adding an average of 5,000 subscribers monthly!

Clearly, Dusty has mastered You Tube. So I invited him to appear as my guest on the “Biz Communication Show,” which I host weekly as a video production and podcast.

You will want to hear Dusty talk about You Tube–and also discuss his additional technology ventures as a voice over artist and wedding videographer.

THE INTERVIEW
Here’s the interview.

http://tinyurl.com/dportyoutube

Jot down Dusty’s recommendations as you hear them.

As he recommends, get started producing You Tube videos, if you haven’t done that yet. Put aside your shyness. Don’t strive for perfection. Just practice before your camera and microphone. . .and then record your first one!

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your sales, management, leadership, presentation skills, teamwork–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services.

http://www.bizcommunicationguy.com

Call me: 678-316-4300

Managers–Leave That Meeting and Circulate!

During my two decades in management, I saw many managers–even at the CEO level–practically become hermits. They isolated themselves from their employees. This practice lowered credibility, morale, teamwork, and productivity.

This brief video gives specific examples, and tells you how to become more visible, more respected, and more of a true leader.

SUBSCRIBE TO MY ONLINE NEWSLETTER
To get regular tips that will boost your sales, customer service, management, motivation, and profits, subscribe to my online newsletter, “Winning Words and Ways.”

You can sign up in the slots provided on my Web site:

http://www.bizcommunicationguy.com

CONTACT ME–TODAY!
To discuss how my consulting and coaching will help your company and you “communicate with poise, power, and persuasion,” call me today!

678-316-4300

COPYRIGHT 2018

Check Your Assumptions Before Taking Action

Life as a graduate student at Ohio University would have been demanding enough my first year without that inconsiderate neighbor in the building behind me. Every night while my wife and two small children were trying to get to sleep, this guy took his dog “Deal” out for an evening walk.

For ten minutes or so, that pet owner would call his unleashed dog by name dozens of times, with his loud voice echoing between those two brick buildings, shattering the silence my family needed for sleep.

I BECAME ASSERTIVE
After several weeks of tolerating his annoying and thoughtless behavior, I decided to confront the night walker. I did that one evening when he entered our apartment building, with his dog close by. Without introducing myself or using a courteous tone, I blurted out:
“Look, buddy, I’m fed up with you and that dog of yours. Every night when you take him out for a walk and yell ‘Deal, Deal’ every few seconds, not only do you keep my family awake, you upset us so much we can’t calm down when you take your mutt Deal back inside. Enough is enough. Get the message?”

He looked startled. I understood why when he answered, “Hey, man, you’re complaining to the wrong guy. This is my first time here. I’m just visiting a friend on second floor in that other building.”

Of course, my tone changed. I apologized. Even this long afterward, I remember blushing too.

APPLYING THE COMMUNICATION LESSON I LEARNED
As I recall that embarrassing blunder today, I know I’d like to have a couple of minutes to talk with the prominent individuals who create national and even international news daily by making statements based on assumptions—assumptions not supported by facts.

Yet because I won’t have an opportunity to challenge their baseless statements, renowned public figures will just keep saying they “misspoke,” “misremembered,” or had their remarks “taken out of context.”

Oh, you’ll notice I haven’t named any of the culprits. My guess is you have identified at least a dozen of them already.

Show Customers You Value Them Long After the Sale


Picture this happening to you. Recently you made a major purchase, one that you hope to make only every few years because of the high price involved. During the time you talked with the sales professional, he made you feel very special.

In fact, he greeted your spouse enthusiastically, and told her what a cute puppy she was holding. He asked: “Tell me all about this fur ball in your arms. I’ll bet she is the queen of your house.”

Realizing you were not a technology expert, he explained and demonstrated what you needed to know about the complex equipment. Even though you asked more questions than most customers probably would, he responded to each one patiently.

You bought the product, and you left the establishment talking with your spouse about how helpful and gracious the sales rep had been.

Fortunately, the product served you well. Even so, four months later, without any feeling of panic, you noticed a blinking light you had not been aware of previously. So you went to the service department, asked what this was all about, and got a quick answer letting you know you didn’t have a problem.

Before you exited the building, you thought: “While I’m here, I’ll just go say hi to Arlin (not his real name) who was so friendly and helpful when I was deciding what to buy.” You found Arlin, approached him, gave him your name, and reminded him how much you welcomed his information and advice months ago.

Arlin’s bland reaction shocked you. You knew you were talking to the same sales rep, yet you felt none of the warmth that seemed so authentic before you signed up for the installment payments. This time he asked no questions about your use of the product, and you assumed that if you had the dog with you now he wouldn’t comment about your beloved pet. Almost as quickly as your conversation with Arlin started, he said as he walked away, “Good to see you, thanks for saying hello.”

I know how disappointed you would be if you felt practically ignored by your previously effervescent sales guy. I know because I was the buyer in this case.

Oh yes, the company sent me a nice thank you gift a few days later. I appreciate that. Even more, I would have appreciated Arlin welcoming me back as royally as he had welcomed me initially.

Every one of us in sales can take an important lesson from this after-the-sale experience. Namely this: the responsibility of the sales professional to treat the customer with real concern does not end when the check clears the bank, the credit card goes through, the credit rating is favorable, or the product leaves the establishment.

The customer care we show at the outset must remain at the same level of vitality and sincerity the next time we talk with the buyer. Our professional image and the reputation of our company depend on sustained supportive relationships with our clients.

CALL ME TO GET SOLUTIONS TO YOUR COMMUNICATION PROBLEMS
I invite you to call me, so we can discuss your major communication problems–either as an individual or as a company. As a corporate communication consultant and speech coach, I am eager to assist you with a customized plan designed specifically for you.

Let’s talk NOW! 678-316-4300