Bill Lampton, Ph.D. 678-316-4300
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Advising a Newcomer About Waving

Having lived all but ten years of my adult life in the southeastern part of the United States, I am well aware that this region has some communication customs that are not necessarily recognized in other parts of the nation.

Certainly the language of the South has phrases and idioms that I would have to explain to a newcomer. “Y’all” could mean one or more of you. “Fixin’ to” means we are on the verge of doing something.” “Long tall drink of water” refers to someone whose height exceeds the average quite noticeably.

If a newcomer wanted to know about southern nonverbal communication, I would first explain that almost everybody expects you to wave at them.

“But what if I don’t know them?” you might ask me.

“Doesn’t matter. Whether the person is a close friend, your neighbor down the street, or a total stranger, you wave at them and they will wave back.”

“Yes,” I elaborate, “you need to form the habit of waving at everybody–the guy who delivers your mail, the lady walking her dog, the driver who slows down so you can enter traffic, and the kid riding by on a bike.”

“Well,” the stranger I am coaching asks, “what will they think if I don’t wave?”

“People could draw one of several conclusions. Among them: you are unfriendly, a loner, not feeling well today, or had a bad day at work.”

“Does it matter how I wave? Is there any special method?”

“Nope, just wave. Of course it helps when you smile and make solid eye contact.”

When our conversation ends, the newcomer thanks me for my advice about how to adapt to one of this area’s longstanding nonverbal habits. I knew I had gotten my point across, because as he was walking away he waved at the pizza delivery guy who had just parked in front of my house.

Making of Champions

 

How many millions of people are talking about the incredibly exciting NCAA championship football game on January 9, with Clemson defeating Alabama with one second to go? Amazing performances by both teams!

The next morning, William Day–a former Ole Miss player–wrote a terrific description of what it takes to reach championship level play. He gave me permission to reprint his thoughts. I invite you to read them now:

http://tinyurl.com/hmknpgc

APPLY THE SAME PRINCIPLE TO YOUR BUSINESS CAREER

Imagine applying the same level of goal-setting, determination, and discipline to your business. As you read biographies of the most successful business leaders, you know they do exactly that. As William Day said, there are no trophies for merely participating.

Remember William Day’s guidelines for becoming a champion. Yes, they work in sports, business-and life!

And yes, you see William Day in action above, tackling a Notre Dame player in a game that became one of Ole Miss’ greatest victories.

CALL ME TODAY!

Call me today to learn how my communication coaching will help you succeed. Remember, distance from my home office presents no problem. I will coach you by phone, Skype, or Zoom.

Call now: 678-316-4300

Visit my Web site: http://bizcommunicationguy.com

To Have Your Best Year, Hire the Right Coach

Want to have the best year you have ever experienced, both in business and your personal life?

Of course you do! Then hire the right coach. In this video, hear my listing of the qualifications the right coach will have.

Note that I have benefited from coaching many times myself, knowing that the right coach would improve my speaking, writing, marketing, video production, golf, and acting.

CALL ME TODAY!

Call me today to determine whether I am the right coach for you. Remember, distance from my home office presents no problem. I will coach you by phone, Skype, or Zoom.

Call now: 678-316-4300

LEARN TO CONTROL YOUR STAGE FRIGHT
As an important part of your personal development, learn to control your stage fright, so you can express your good ideas clearly and persuasively. Begin by ordering my new book:

25 Ways to Control Your Stage Fright–and Become a Highly Confident Speaker!

Available in Kindle and paperback on Amazon. Here is the link:
http://tinyurl.com/juqc5kb

Start Connecting Talented People Through Netweaving

Most of us know about networking, but not all of us know about Netweaving. That’s why I produced this brief video, to explain the power of Netweaving and how to go about it.

Make 2017 your first year of dedicated Netweaving. The results will astonish–and reward–you and your associates.

ORDER MY NEW BOOK ABOUT STAGE FRIGHT
Because stage fright keeps many professionals from reaching their potential, recently I wrote this book:

“25 Ways to Control Your Stage Fright–and Become a Highly Confident Speaker!”

Available in Kindle and paperback editions. Here’s the Amazon page:
http://tinyurl.com/juqc5kb

CONTACT ME–TODAY!
Call me at 678-316-4300, to discuss your communication needs–both corporate and individual–and we will determine how my coaching/consulting will assist you.

Managers–Quit Meeting, Start Eating with Employees

KOLKATA, INDIA - JAN 18, 2016: Visitors of popular Indian Coffee House have lunch on January 18, 2016 in Kolkata India. The India Coffee House chain was started by the Coffee Cess Committee in 1936 in Bombay
If your business has a company cafeteria, my guess is that you have become aware of these mistakes that many managers make:

ONE: Thinking that they can’t get away from meetings for thirty to forty-five minutes, they continue to meet during lunch and have their meal brought into the conference room.

TWO: They walk to the cafeteria and get a to-go sack, bring it back to the conference room, and in this way only lose ten minutes of meeting time.

THREE: Managers show up at the cafeteria, but isolate themselves from everybody else at a table in the corner.

FOUR:
Managers once in awhile sit with an employee, yet only because they have a business item to discuss with that subordinate.

What do these dining habits say about these managers? Inescapably, that they appear aloof, distant, and uninterested in building relationships outside the senior staff circle.

So when a corporation brings me in to assess the company’s communication climate, soon I will bring the discussion around to what the managers do during lunch hour. As you can guess by now, I recommend that they:

–Show up and circulate
–Sit with different people every day
–Avoid talking about business. Chat casually about community activities, sports, families, and other topics not related to work.

Managers who follow these recommendations will create an image of being approachable, personable, and no longer stuffy. Employees will stop referring to them as “The Suits.”

NOTE: Don’t worry, managers, about what you have lost by interrupting your meetings. You have gained much more by your interaction with those who want to know you personally as well as professionally.

ORDER MY NEW BOOK ABOUT STAGE FRIGHT
Because stage fright keeps many professionals from reaching their potential, recently I wrote this book:

“25 Ways to Control Your Stage Fright–and Become a Highly Confident Speaker!”

Available in Kindle and paperback editions. Here’s the Amazon page:
http://tinyurl.com/juqc5kb

Discover the Amazing Power of Asking

This video notes that many of us are reluctant to ask for what we want. Then I give three fascinating examples of getting something really desirable–because the people asked.

Note, too, that I advise you on the right way to ask.

ORDER MY NEW BOOK ABOUT STAGE FRIGHT
Because stage fright keeps many professionals from reaching their potential, recently I wrote this book:

“25 Ways to Control Your Stage Fright–and Become a Highly Confident Speaker!”

Available in Kindle and paperback editions. Here’s the Amazon page:
http://tinyurl.com/juqc5kb

Here’s Why You Should Learn Video Production

Watch this brief video to hear me describe 5 huge benefits of learning to produce your own videos.

And notice what I said about video production being simpler and more cost effective than ever. In modern lingo, video production is truly a DIY task now!

BRING ME IN AS YOUR VIDEO COACH!

To enlist my coaching service, so you will be producing quality videos soon, call me: 678-316-4300

ORDER MY NEW BOOK ABOUT STAGE FRIGHT
Because stage fright keeps many professionals from reaching their potential, recently I wrote this book:

“25 Ways to Control Your Stage Fright–and Become a Highly Confident Speaker!”

Available in Kindle and paperback editions. Here’s the Amazon page:
http://tinyurl.com/juqc5kb

Very Best Way to Prepare for Your Job Interview

Yes, there are many standard ways to prepare for a job interview, and you have read about many of them.

Yet too few articles, books, and courses talk about the importance of our attitude, which is reflected in our self-talk. In fact, our self-talk plays a significant role in shaping our attitude.

Watch this video, and then implement positive self-talk for your next interview. The results will amaze you!

CONTACT ME FOR ADDITIONAL INTERVIEW COACHING

Call me to discuss what other ways I can help you prepare for your job interview: 678-316-4300

Yes, call TODAY!

Joe Got His Message Across Without Mentioning It

watch

You’ve had this happen many times. You rushed to the scheduled 10:00 AM meeting, abandoning a project you hated to leave, tossing your unfinished cup of coffee in the trash basket as you left your office. Walking rapidly, you arrived a few minutes ahead of time, so you could say hello to your colleagues and browse the agenda.

But here you are now nine minutes later, and the meeting hasn’t started. The chairperson announces: “We’ll wait a little while. Bob is on his way here, after running an errand in town. Marjorie is still gathering some information we need. And Ned will join us as soon as his committee adjourns. We’ll be under way soon, I hope.”

This tells you several things. Your frantic rush to get here was pointless. The chairperson doesn’t worry about the time he has wasted for those who, with you, are sitting idle now. Plus, you need not appear on time at future meetings. So frustrating. Has anyone ever solved this perennial tardiness?

Joe did. Chairing the organization’s monthly finance committee meeting, he noticed this pattern of tardiness and delayed starts that frittered away time and discouraged punctual members. So Joe got his message across convincingly, yet without chastising anybody or calling for discussion of the problem. How?

Joe started the meeting at the appointed time. Not at five minutes after, or ten, or twelve. At 10:00 AM he looked at the five people sitting around the table, and gave only a fleeting silent thought to the other five who were latecomers. He didn’t mention them, not once. He said simply: “Let’s get started. Ted, please read the minutes from our last meeting.”

As the absent five members drifted in–Andrew being the latest at twenty minutes after the hour–they observed that the group was well under way. Basic logic told them the meeting had started on time. “Guess that’s how Joe is going to operate this group,” they surmised. The following month, all ten members sat ready to start several minutes before Joe launched the meeting with his characteristic “Let’s get started.”

If you are in charge of meetings plagued by habitual late arrivals, try Joe’s method. I know it works. I was there. . . on time.

ORDER MY NEW BOOK ABOUT STAGE FRIGHT
Many highly professional people do not give their opinions or suggestions in meetings because of their stage fright. They miss opportunities to contribute helpful information, and to boost their credibility. If you are one of those people, then my just-released book is for YOU.

Title: “25 Ways to Control Your Stage Fright–and Become a Highly Confident Speaker!”

Available in Kindle and paperback from Amazon. Here is the link:

http://tinyurl.com/juqc5kb

 

What to Say Instead of “No Comment”

Without warning, your company can become the center of local, state, national, and in some rare cases international news. Your corporation’s unwanted time in the spotlight could result from:
–embezzlement
–CEO firing or resignation
–burning building
–sexual harassment charges
–huge stock loss
–sale or merger
–customer’s lawsuit
–work site fatality

Frequently these incidents will bring the media to your front door. Even before you can invite newspaper, radio, and TV reporters to a press conference, the “nose-for-news” professionals start bombarding you with questions.

Instantly, you think of similar situations, where you have watched business leaders respond. Quite often, you have heard them answer questions–especially the toughest ones–with “no comment.” So that’s the best way for you to reply. Right?

Wrong, totally wrong. Why? Because “no comment” sounds evasive, deceptive, and suspicious. Seems you must be hiding something. Your credibility begins to evaporate.

One of my guest appearances on Business RadioX

So if you get into this public crisis situation, avoid “no comment.” Instead, use this approach:

“I understand that you need the answer to your question now, and I would be glad to give it if I could. However, we are exploring the situation, to gather all the facts and confirm their validity before we make a public statement on this issue. As soon as we have the information you want, we will contact you quickly.

Then there’s one more step to make this comment satisfactory. Do what you promised. Never assume the media reps will forget your pledge. Contact everyone who questioned you, and distribute your documented findings.

As famed broadcaster Paul Harvey might say, that’s “the rest of the story.”

Conclusion: Dodging reporters damages your image. Delaying reporters courteously until you are able to furnish valid facts and explanations not only helps you maintain your reputation, you are likely to elevate your company’s prestige.