Probably you have more time to read now than you have had in many years. But which books? I just made the selection easy for you by selecting 10 business books that will help you boost your business knowledge, skills–and profits.
Here’s the playlist of my brief Amazon video reviews of each book:
I encourage you to watch all of these video reviews. And then you can decide which of these strategy-packed books to order.
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Bill Lampton, Ph.D.
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Joseph Michelli has published best-selling books exploring the “customer experience” principles and practice of some of the world’s major companies, including Starbucks, The Ritz-Carlton Company and Mercedes-Benz. Now he has added to this prestigious list by reporting on the success of a phenomenal hospitality company, Airbnb.
Watch this lively interview (at the top of this post) featuring Michelli’s guest appearance on my weekly “Biz Communication Show.”
I recommend you share this interview with your corporate team–and schedule time for discussion, assessing how you can apply Airbnb’s formula to your customer service.
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Call me today, so we can start identifying your communication challenges and problems–and assess how I can help you resolve them.
I’m eager to assist you!
You want to create extraordinary customer experiences–and that’s why you want to hear widely acclaimed author/speaker/business consultant Dr. Joseph Michelli in this lively interview, presented in the video above.
Michelli has written bestsellers about the Pike Place Fish Market, Mercedes-Benz, Starbucks, Zappos, and other leading corporations, after extensive research.
Recommendation: Show this video in a staff meeting, and then discuss how your company can improve customer service by applying Michelli’s approach.
CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
Call me NOW: 678-316-4300