Bill Lampton, Ph.D. 678-316-4300
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Biz Communication Show

Theo Gilbert-Jamison: Principles of Service Excellence

Theo Gilbert-Jamison–former Vice President for Training and Organizational Development at the Ritz-Carlton Hotel Company–made a guest appearance on my “Biz Communication Show” recently. Note that following her Ritz-Carlton leadership role, she has become an acclaimed author, speaker, and business consultant.

In this highly energetic interview–in the video above–Theo explains some of her principles of customer service. You’ll make great strides toward improving your customer service when you apply her recommendations.

Do you want to become a more persuasive speaker, boost your customer service, escalate your sales, build teamwork, and strengthen morale? Then call me to describe your needs, and we’ll discuss how the “Biz Communication Guy” will help you find solutions.

Call: 678-316-4300

You Can Have Customers Saying WOW About Your Business

You would love to have customers say WOW! about your business–and even about your life. So listen to my interview above with effervescent Jessica Peterson, and you’ll have a strong start toward generating that reaction.

While you’re on my Web site, I invite you to subscribe to my online newsletter. There’s an opportunity to subscribe on every page–and you get a special gift as a new subscriber!

Also, subscribe to my podcast–at the bottom of the Podcast page–so you can hear weekly interviews on my “Biz Communication Show” that will boost your business by increasing your communication skills.


Call me now to describe your corporate and individual communication challenges, and learn how my services will help you Communicate with Poise, Persuasion–and Profits!

Call 678-316-4300

How You Can Benefit from Accent Reduction

When you talk with someone or give a presentation, you want listeners to concentrate primarily on your content, without being distracted by your regional or international accent.

So I invite you to hear my interview–displayed above–with Deborah Boswell in her guest appearance on my “Biz Communication Show.”

Now please visit my Web site, where you can review my services for corporations and leaders. Subscribe to my newsletter–and get a valuable bonus for signing up!

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Call me for a free 20 minute discussion of your communication challenges:


You Tube Expert Attracts 200,000 Subscribers

Dusty Porter–also known, justifiably so, as “Technology Guru–has become such a You Tube expert that he has attracted 200,000 subscribers. In the last ten months, he has been adding an average of 5,000 subscribers monthly!

Clearly, Dusty has mastered You Tube. So I invited him to appear as my guest on the “Biz Communication Show,” which I host weekly as a video production and podcast.

You will want to hear Dusty talk about You Tube–and also discuss his additional technology ventures as a voice over artist and wedding videographer.

Here’s the interview.

Jot down Dusty’s recommendations as you hear them.

As he recommends, get started producing You Tube videos, if you haven’t done that yet. Put aside your shyness. Don’t strive for perfection. Just practice before your camera and microphone. . .and then record your first one!

Contact me today to learn how my coaching, consulting, and keynote speeches will boost your sales, management, leadership, presentation skills, teamwork–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services.

Call me: 678-316-4300