Bill Lampton, Ph.D. 678-316-4300
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Bill Lampton

Joseph Michelli Describes Extraordinary Customer Experiences

You want to create extraordinary customer experiences–and that’s why you want to hear widely acclaimed author/speaker/business consultant Dr. Joseph Michelli in this lively interview, presented in the video above.

Michelli has written bestsellers about the Pike Place Fish Market, Mercedes-Benz, Starbucks, Zappos, and other leading corporations, after extensive research.

Recommendation: Show this video in a staff meeting, and then discuss how your company can improve customer service by applying Michelli’s approach.

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–video production
–crisis communication
-–and profits!

Call me NOW: 678-316-4300

Talking to a Person with a Disability

Imagine that at a business gathering a person who has an obvious disability enters the room. You feel compelled to talk with him or her, yet you are not sure what is appropriate to say.

You’ll have a better grasp of what not to say and, more positively, what to say after you hear my interview with Kristina Rhoades, who has been in a wheelchair since infancy. Watch the video above. . .now!

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–video production
–crisis communication
-–and profits!

Call me NOW: 678-316-4300

5 Steps to Take When Technology Fails

To excel in communication, we have to learn technology skills. Yet no matter how much we learn, something will go wrong occasionally.

What then? My four minute video above provides five steps you can take to maintain your composure and your productivity when technology fails.

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–video production
–crisis communication
-–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services for corporations and business leaders.

http://www.bizcommunicationguy.com

Call me NOW: 678-316-4300

One Answer Managers Should Never Give

In 2 minutes 22 seconds, my video above will tell you one answer managers should never give, and what they should say instead.

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–video production
–crisis communication
-–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services for corporations and business leaders.

http://www.bizcommunicationguy.com

Call me NOW: 678-316-4300

Curing the Cold Call Jitters

You look at the telephone for a long time. You know there are potential clients you could call. In fact, you’ve had a list on your desk for weeks. Yet you have taken no action. Why?

Because you are afraid of cold calling.

You have plenty of company. Even some seasoned sales professionals wish they could simply show up for appointments, though they know that approach won’t usually work.

So what if you could hear from the “Cold Calling Authority,” who could help you overcome your reluctance to telephone those you don’t know? Plus, tell you how to succeed.

Fortunately, you can. Watch my interview with Matthew Lampros on my “Biz Communication Show,” featured above.

You will welcome his recommendations for changing our thinking about calling unknown prospects, which will generate changed actions and measurable results.

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–video production
–crisis communication
-–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services for corporations and business leaders.

http://www.bizcommunicationguy.com

Call me NOW: 678-316-4300

Make Your “Elevator Speech” a Winner

Yes, whether we expect it or not, many times we are going to have to give our “elevator speech” for thirty seconds at a networking event.

Some people welcome that opportunity, because they feel confident and they know what they are going to say. Others dread the experience.

Use the three tips I give in my brief video, and your 30 seconds will bring big-time results!

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–video production
–crisis communication
-–and profits!

Now that you are on my Web site, notice that you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services for corporations and business leaders.

Call me NOW: 678-316-4300

You Can Control Stage Fright–Get a Professional Coach

“Winning Words and Ways”
Bill Lampton, Ph.D.
“Biz Communication Guy”
http://www.bizcommunicationguy.com
Communicate with Poise, Power, and Persuasion

YOU CAN CONTROL YOUR STAGE FRIGHT–
GET A PROFESSIONAL COACH

Stage fright—is that the traumatic, almost paralyzing sensation you feel when you’re scheduled to give a speech?

If so, you have plenty of company. When I started teaching Speech Communication at the University of Georgia, every class included plenty of students who dreaded the day they would face their classmates to give a speech.

Years later, I became the “Biz Communication Guy.” Every week I have heard business leaders at every level talk about how much they feared speaking.

PROFESSIONAL COACHING HELPS YOU CONTROL STAGE FRIGHT
Here’s one of the recommendations I make to everyone who wants to gain what I call “poise, power, and persuasion” when they speak:


Get instruction from a professional coach!

GIVING SPEECHES FRIGHTENED ARIEL
I’ll introduce you now to Ariel Cushnie, who has just become Food and Beverage Attendant at the Grove Resort and Spa in Orlando, Florida.

In her words:

“I used to hate public and presentation speaking for such a long time; I would shake, stutter, and speed talk to get it over with.”

HOW A SPEECH COACH HELPED HER
Ariel took action. To quote her again:

“Then, I took a public speaking class in my freshman year of college and LOVED it; it really taught me techniques to overcome my fears and I would later join an on-campus leadership organization where my primary role was to give speeches and presentations to students; now I feel comfortable speaking in front of anyone!”

Having viewed my Web site, she added: “I like that your company focuses on that aspect of communication.”

CONTACT ME TODAY!

Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–sales
–management
–leadership
–presentation skills
–teamwork
–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services.

http://www.bizcommunicationguy.com

Call me NOW: 678-316-4300

You Tube Expert Attracts 200,000 Subscribers

Dusty Porter–also known, justifiably so, as “Technology Guru–has become such a You Tube expert that he has attracted 200,000 subscribers. In the last ten months, he has been adding an average of 5,000 subscribers monthly!

Clearly, Dusty has mastered You Tube. So I invited him to appear as my guest on the “Biz Communication Show,” which I host weekly as a video production and podcast.

You will want to hear Dusty talk about You Tube–and also discuss his additional technology ventures as a voice over artist and wedding videographer.

THE INTERVIEW
Here’s the interview.

http://tinyurl.com/dportyoutube

Jot down Dusty’s recommendations as you hear them.

As he recommends, get started producing You Tube videos, if you haven’t done that yet. Put aside your shyness. Don’t strive for perfection. Just practice before your camera and microphone. . .and then record your first one!

CONTACT ME TODAY!
Contact me today to learn how my coaching, consulting, and keynote speeches will boost your sales, management, leadership, presentation skills, teamwork–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services.

http://www.bizcommunicationguy.com

Call me: 678-316-4300

Managers–Leave That Meeting and Circulate!

During my two decades in management, I saw many managers–even at the CEO level–practically become hermits. They isolated themselves from their employees. This practice lowered credibility, morale, teamwork, and productivity.

This brief video gives specific examples, and tells you how to become more visible, more respected, and more of a true leader.

SUBSCRIBE TO MY ONLINE NEWSLETTER
To get regular tips that will boost your sales, customer service, management, motivation, and profits, subscribe to my online newsletter, “Winning Words and Ways.”

You can sign up in the slots provided on my Web site:

http://www.bizcommunicationguy.com

CONTACT ME–TODAY!
To discuss how my consulting and coaching will help your company and you “communicate with poise, power, and persuasion,” call me today!

678-316-4300

COPYRIGHT 2018

Check Your Assumptions Before Taking Action

Life as a graduate student at Ohio University would have been demanding enough my first year without that inconsiderate neighbor in the building behind me. Every night while my wife and two small children were trying to get to sleep, this guy took his dog “Deal” out for an evening walk.

For ten minutes or so, that pet owner would call his unleashed dog by name dozens of times, with his loud voice echoing between those two brick buildings, shattering the silence my family needed for sleep.

I BECAME ASSERTIVE
After several weeks of tolerating his annoying and thoughtless behavior, I decided to confront the night walker. I did that one evening when he entered our apartment building, with his dog close by. Without introducing myself or using a courteous tone, I blurted out:
“Look, buddy, I’m fed up with you and that dog of yours. Every night when you take him out for a walk and yell ‘Deal, Deal’ every few seconds, not only do you keep my family awake, you upset us so much we can’t calm down when you take your mutt Deal back inside. Enough is enough. Get the message?”

He looked startled. I understood why when he answered, “Hey, man, you’re complaining to the wrong guy. This is my first time here. I’m just visiting a friend on second floor in that other building.”

Of course, my tone changed. I apologized. Even this long afterward, I remember blushing too.

APPLYING THE COMMUNICATION LESSON I LEARNED
As I recall that embarrassing blunder today, I know I’d like to have a couple of minutes to talk with the prominent individuals who create national and even international news daily by making statements based on assumptions—assumptions not supported by facts.

Yet because I won’t have an opportunity to challenge their baseless statements, renowned public figures will just keep saying they “misspoke,” “misremembered,” or had their remarks “taken out of context.”

Oh, you’ll notice I haven’t named any of the culprits. My guess is you have identified at least a dozen of them already.