There are plenty of books, videos, articles and speeches about how to give good customer service–and they can be very helpful.
However, I’ve noticed that we see and hear very few comments and guidelines about how to get great customer service when we need it.
I’ve found a formula that will generate the action you want and need. Use the attitude, tone, and words this brief video–you’ll see it above– provides, and you’ll be pleased at how cooperative the customer service rep will become.
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Bill Lampton, Ph.D.
When my channel appears, find the SUBSCRIBE button, click it–and you’ll have easy access to current and future interviews, designed to elevate your professional skills.
Call me today, so we can discuss your communication challenges, both personally and professionally. We will explore solutions that work best for you. That’s what I pledge to you as the “Biz Communication Guy.”
Theo Gilbert-Jamison–former Vice President for Training and Organizational Development at the Ritz-Carlton Hotel Company–made a guest appearance on my “Biz Communication Show” recently. Note that following her Ritz-Carlton leadership role, she has become an acclaimed author, speaker, and business consultant.
In this highly energetic interview–in the video above–Theo explains some of her principles of customer service. You’ll make great strides toward improving your customer service when you apply her recommendations.
CALL ME TO START SOLVING YOUR COMMUNICATION PROBLEMS
Do you want to become a more persuasive speaker, boost your customer service, escalate your sales, build teamwork, and strengthen morale? Then call me to describe your needs, and we’ll discuss how the “Biz Communication Guy” will help you find solutions.
You want to create extraordinary customer experiences–and that’s why you want to hear widely acclaimed author/speaker/business consultant Dr. Joseph Michelli in this lively interview, presented in the video above.
Michelli has written bestsellers about the Pike Place Fish Market, Mercedes-Benz, Starbucks, Zappos, and other leading corporations, after extensive research.
Recommendation: Show this video in a staff meeting, and then discuss how your company can improve customer service by applying Michelli’s approach.
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Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
Call me NOW: 678-316-4300