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Managers–Quit Meeting, Start Eating with Employees

KOLKATA, INDIA - JAN 18, 2016: Visitors of popular Indian Coffee House have lunch on January 18, 2016 in Kolkata India. The India Coffee House chain was started by the Coffee Cess Committee in 1936 in Bombay
If your business has a company cafeteria, my guess is that you have become aware of these mistakes that many managers make:

ONE: Thinking that they can’t get away from meetings for thirty to forty-five minutes, they continue to meet during lunch and have their meal brought into the conference room.

TWO: They walk to the cafeteria and get a to-go sack, bring it back to the conference room, and in this way only lose ten minutes of meeting time.

THREE: Managers show up at the cafeteria, but isolate themselves from everybody else at a table in the corner.

FOUR:
Managers once in awhile sit with an employee, yet only because they have a business item to discuss with that subordinate.

What do these dining habits say about these managers? Inescapably, that they appear aloof, distant, and uninterested in building relationships outside the senior staff circle.

So when a corporation brings me in to assess the company’s communication climate, soon I will bring the discussion around to what the managers do during lunch hour. As you can guess by now, I recommend that they:

–Show up and circulate
–Sit with different people every day
–Avoid talking about business. Chat casually about community activities, sports, families, and other topics not related to work.

Managers who follow these recommendations will create an image of being approachable, personable, and no longer stuffy. Employees will stop referring to them as “The Suits.”

NOTE: Don’t worry, managers, about what you have lost by interrupting your meetings. You have gained much more by your interaction with those who want to know you personally as well as professionally.

ORDER MY NEW BOOK ABOUT STAGE FRIGHT
Because stage fright keeps many professionals from reaching their potential, recently I wrote this book:

“25 Ways to Control Your Stage Fright–and Become a Highly Confident Speaker!”

Available in Kindle and paperback editions. Here’s the Amazon page:
http://tinyurl.com/juqc5kb

Discover the Amazing Power of Asking

This video notes that many of us are reluctant to ask for what we want. Then I give three fascinating examples of getting something really desirable–because the people asked.

Note, too, that I advise you on the right way to ask.

ORDER MY NEW BOOK ABOUT STAGE FRIGHT
Because stage fright keeps many professionals from reaching their potential, recently I wrote this book:

“25 Ways to Control Your Stage Fright–and Become a Highly Confident Speaker!”

Available in Kindle and paperback editions. Here’s the Amazon page:
http://tinyurl.com/juqc5kb

Here’s Why You Should Learn Video Production

Watch this brief video to hear me describe 5 huge benefits of learning to produce your own videos.

And notice what I said about video production being simpler and more cost effective than ever. In modern lingo, video production is truly a DIY task now!

BRING ME IN AS YOUR VIDEO COACH!

To enlist my coaching service, so you will be producing quality videos soon, call me: 678-316-4300

ORDER MY NEW BOOK ABOUT STAGE FRIGHT
Because stage fright keeps many professionals from reaching their potential, recently I wrote this book:

“25 Ways to Control Your Stage Fright–and Become a Highly Confident Speaker!”

Available in Kindle and paperback editions. Here’s the Amazon page:
http://tinyurl.com/juqc5kb

Very Best Way to Prepare for Your Job Interview

Yes, there are many standard ways to prepare for a job interview, and you have read about many of them.

Yet too few articles, books, and courses talk about the importance of our attitude, which is reflected in our self-talk. In fact, our self-talk plays a significant role in shaping our attitude.

Watch this video, and then implement positive self-talk for your next interview. The results will amaze you!

CONTACT ME FOR ADDITIONAL INTERVIEW COACHING

Call me to discuss what other ways I can help you prepare for your job interview: 678-316-4300

Yes, call TODAY!

Joe Got His Message Across Without Mentioning It

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You’ve had this happen many times. You rushed to the scheduled 10:00 AM meeting, abandoning a project you hated to leave, tossing your unfinished cup of coffee in the trash basket as you left your office. Walking rapidly, you arrived a few minutes ahead of time, so you could say hello to your colleagues and browse the agenda.

But here you are now nine minutes later, and the meeting hasn’t started. The chairperson announces: “We’ll wait a little while. Bob is on his way here, after running an errand in town. Marjorie is still gathering some information we need. And Ned will join us as soon as his committee adjourns. We’ll be under way soon, I hope.”

This tells you several things. Your frantic rush to get here was pointless. The chairperson doesn’t worry about the time he has wasted for those who, with you, are sitting idle now. Plus, you need not appear on time at future meetings. So frustrating. Has anyone ever solved this perennial tardiness?

Joe did. Chairing the organization’s monthly finance committee meeting, he noticed this pattern of tardiness and delayed starts that frittered away time and discouraged punctual members. So Joe got his message across convincingly, yet without chastising anybody or calling for discussion of the problem. How?

Joe started the meeting at the appointed time. Not at five minutes after, or ten, or twelve. At 10:00 AM he looked at the five people sitting around the table, and gave only a fleeting silent thought to the other five who were latecomers. He didn’t mention them, not once. He said simply: “Let’s get started. Ted, please read the minutes from our last meeting.”

As the absent five members drifted in–Andrew being the latest at twenty minutes after the hour–they observed that the group was well under way. Basic logic told them the meeting had started on time. “Guess that’s how Joe is going to operate this group,” they surmised. The following month, all ten members sat ready to start several minutes before Joe launched the meeting with his characteristic “Let’s get started.”

If you are in charge of meetings plagued by habitual late arrivals, try Joe’s method. I know it works. I was there. . . on time.

ORDER MY NEW BOOK ABOUT STAGE FRIGHT
Many highly professional people do not give their opinions or suggestions in meetings because of their stage fright. They miss opportunities to contribute helpful information, and to boost their credibility. If you are one of those people, then my just-released book is for YOU.

Title: “25 Ways to Control Your Stage Fright–and Become a Highly Confident Speaker!”

Available in Kindle and paperback from Amazon. Here is the link:

http://tinyurl.com/juqc5kb

 

What to Say Instead of “No Comment”

Without warning, your company can become the center of local, state, national, and in some rare cases international news. Your corporation’s unwanted time in the spotlight could result from:
–embezzlement
–CEO firing or resignation
–burning building
–sexual harassment charges
–huge stock loss
–sale or merger
–customer’s lawsuit
–work site fatality

Frequently these incidents will bring the media to your front door. Even before you can invite newspaper, radio, and TV reporters to a press conference, the “nose-for-news” professionals start bombarding you with questions.

Instantly, you think of similar situations, where you have watched business leaders respond. Quite often, you have heard them answer questions–especially the toughest ones–with “no comment.” So that’s the best way for you to reply. Right?

Wrong, totally wrong. Why? Because “no comment” sounds evasive, deceptive, and suspicious. Seems you must be hiding something. Your credibility begins to evaporate.

One of my guest appearances on Business RadioX

So if you get into this public crisis situation, avoid “no comment.” Instead, use this approach:

“I understand that you need the answer to your question now, and I would be glad to give it if I could. However, we are exploring the situation, to gather all the facts and confirm their validity before we make a public statement on this issue. As soon as we have the information you want, we will contact you quickly.

Then there’s one more step to make this comment satisfactory. Do what you promised. Never assume the media reps will forget your pledge. Contact everyone who questioned you, and distribute your documented findings.

As famed broadcaster Paul Harvey might say, that’s “the rest of the story.”

Conclusion: Dodging reporters damages your image. Delaying reporters courteously until you are able to furnish valid facts and explanations not only helps you maintain your reputation, you are likely to elevate your company’s prestige.

Your Company Needs to Answer These 3 Questions

This brief video identifies 3 questions that your company needs to answer, to solve major communication problems and strengthen your
–management
–leadership
–sales
–customer service
–morale
–profits

Call me today to talk about how my corporate communication consulting will bring you the answers, after I interview your employees.

Call 678-316-4300. . .NOW!

New Slant on “Years of Experience”

When I was interviewing for a staff position decades ago, the department head Al walked me around the office, introducing me to my potential colleagues. Because I had done my homework, before I met Jim I knew that Jim had been there a long time. Jim and I chatted for two or three minutes.

When Al and I walked into the next room, I commented: “I noticed that Jim has twenty years of experience here.”

Al’s answer jarred me:

“No, he has one year of experience, and he has repeated that twenty times.”

That frank analysis gave me a new slant on how we should define years of experience. Ordinarily the term refers to calendar years. Ever since that incident, I evaluate years of experience in regard to learning, progress, continuing education, professional development, acquired skills, degrees and credentials earned, and magnified usefulness to the organization.

Applying that to my career, in 1997 I left the management arena to become an entrepreneur. I learned some basic new skills that first year. I chuckle now when I remember a friend telling me in a phone conversation how to cut and paste portions of a document, despite my saying “too complicated, not sure I can get this.” Then there was another patient colleague who guided me through how to change a document’s font to color instead of black and white. Also, I have fond memories of the tech consultant who taught me how to put down my #2 pencil and operate the computer keyboard. Those were my first grade level starting points.

But what if I had stopped then, almost twenty years ago? Had I stagnated in my advancement, I would not be able to:

–produce my own videos
–video record interviews with experts
–make changes on my Web site without having to hire a professional
–maintain two blogs
–post regularly on the major social media platforms
–podcast
–publish an e-book
–distribute an online newsletter

Every day, I realize I am creating a new “year of experience.” I have so much more to learn, and I’ll find the best mentors and coaches to explain and demonstrate what they have mastered. That approach will cost me time and money, yes–yet the hours and dollars invested will equip me to serve my clients with an elevated level of competence.

Now I encourage you to answer the key question–candidly and privately–for yourself: “How many years of experience have I had?”

Book Packed with Business Information and Uplifting Inspiration

engagecover2

In Lee Ellis’s latest book you will find a rare combination of business information and uplifting inspiration. Read the reviews now–including mine, which has the video/text combination. http://tinyurl.com/hvwkpjb

CALL ME TO LEARN HOW MY COACHING WILL BENEFIT YOU

First, visit my LinkedIn page:

http://www.LinkedIn.com/in/billlampton

Then check my Web site:
http://bizcommunicationguy.com

Now, call me to discuss what you want to accomplish, and we will devise a coaching plan that will help you and your company communicate more clearly and productively:

Call 678-316-4300. . . today!

Since 1997, I have provided Communication Consulting for Companies and Speech Coaching for Leaders.

Audiences Want to See You, Not a Paper Barrier

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When you speak to an audience, are you a reader–relying heavily on your notes–or are you a genuine speaker, sharing your thoughts while maintaining eye contact with your listeners?

In my Speech Coaching, I help clients get away from the “paper barrier” that keeps them from energizing their audiences, and definitely limits their persuasive powers.

This brief video explains:


CALL ME TO LEARN HOW MY COACHING WILL BENEFIT YOU

Now. . .call me today! 678-316-4300