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You Can Control Stage Fright–Get a Professional Coach

“Winning Words and Ways”
Bill Lampton, Ph.D.
“Biz Communication Guy”
Communicate with Poise, Power, and Persuasion


Stage fright—is that the traumatic, almost paralyzing sensation you feel when you’re scheduled to give a speech?

If so, you have plenty of company. When I started teaching Speech Communication at the University of Georgia, every class included plenty of students who dreaded the day they would face their classmates to give a speech.

Years later, I became the “Biz Communication Guy.” Every week I have heard business leaders at every level talk about how much they feared speaking.

Here’s one of the recommendations I make to everyone who wants to gain what I call “poise, power, and persuasion” when they speak:

Get instruction from a professional coach!

I’ll introduce you now to Ariel Cushnie, who has just become Food and Beverage Attendant at the Grove Resort and Spa in Orlando, Florida.

In her words:

“I used to hate public and presentation speaking for such a long time; I would shake, stutter, and speed talk to get it over with.”

Ariel took action. To quote her again:

“Then, I took a public speaking class in my freshman year of college and LOVED it; it really taught me techniques to overcome my fears and I would later join an on-campus leadership organization where my primary role was to give speeches and presentations to students; now I feel comfortable speaking in front of anyone!”

Having viewed my Web site, she added: “I like that your company focuses on that aspect of communication.”


Contact me today to learn how my coaching, consulting, and keynote speeches will boost your
–presentation skills
–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services.

Call me NOW: 678-316-4300

Mandy Edwards Shares Her Social Media Expertise

In this information-packed interview on the “Biz Communication Show,” Mandy Edwards of ME Marketing Services gives her formula for success with social media. You will value her recommendations as you see how they will improve your marketing action. 

The interview link:

Contact me today to learn how my coaching, consulting, and keynote speeches will boost your sales, management, leadership, presentation skills, teamwork–and profits! 

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services.

Call me NOW: 678-316-4300


You Tube Expert Attracts 200,000 Subscribers

Dusty Porter–also known, justifiably so, as “Technology Guru–has become such a You Tube expert that he has attracted 200,000 subscribers. In the last ten months, he has been adding an average of 5,000 subscribers monthly!

Clearly, Dusty has mastered You Tube. So I invited him to appear as my guest on the “Biz Communication Show,” which I host weekly as a video production and podcast.

You will want to hear Dusty talk about You Tube–and also discuss his additional technology ventures as a voice over artist and wedding videographer.

Here’s the interview.

Jot down Dusty’s recommendations as you hear them.

As he recommends, get started producing You Tube videos, if you haven’t done that yet. Put aside your shyness. Don’t strive for perfection. Just practice before your camera and microphone. . .and then record your first one!

Contact me today to learn how my coaching, consulting, and keynote speeches will boost your sales, management, leadership, presentation skills, teamwork–and profits!

First visit my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways,” and also review my services.

Call me: 678-316-4300

Managers–Leave That Meeting and Circulate!

During my two decades in management, I saw many managers–even at the CEO level–practically become hermits. They isolated themselves from their employees. This practice lowered credibility, morale, teamwork, and productivity.

This brief video gives specific examples, and tells you how to become more visible, more respected, and more of a true leader.

To get regular tips that will boost your sales, customer service, management, motivation, and profits, subscribe to my online newsletter, “Winning Words and Ways.”

You can sign up in the slots provided on my Web site:

To discuss how my consulting and coaching will help your company and you “communicate with poise, power, and persuasion,” call me today!



Tragic Times Require Constructive Communication

Dawn Echols and I enjoyed chatting after I interviewed her on my “Biz Communication Show.”


As 2017 ends, we can easily recall dozens of tragic events that shocked the world–generating fear, pessimism, and sadness. Among them:
–Houston Texas floods
–Puerto Rican hurricane
–California fires
–Las Vegas Strip sniper shooting
–Mexico City earthquake

World wide, thousands of homes suffered destruction, and people lost loved ones as well as their possessions. Bombarded daily by news about these catastrophic calamities, how did anybody keep composure–or even sanity?

The best advice I heard came from a professional counselor, Dawn Echols. Join us in this interview–on the “Biz Communication Show”–to benefit from her powerful perspective:

To get regular tips and strategies that will boost your sales, marketing, teamwork, management, and profits, subscribe to my online newsletter, “Winning Words and Ways.” Enter the requested information on any page of my Web site:

To discuss how my consulting and coaching will help your company and you “communicate with poise, power, and persuasion,” call me today!

Instead of helping you make new year’s resolutions, my coaching/consulting/speaking will bring you new year’s revolutions!

Check Your Assumptions Before Taking Action

Life as a graduate student at Ohio University would have been demanding enough my first year without that inconsiderate neighbor in the building behind me. Every night while my wife and two small children were trying to get to sleep, this guy took his dog “Deal” out for an evening walk.

For ten minutes or so, that pet owner would call his unleashed dog by name dozens of times, with his loud voice echoing between those two brick buildings, shattering the silence my family needed for sleep.

After several weeks of tolerating his annoying and thoughtless behavior, I decided to confront the night walker. I did that one evening when he entered our apartment building, with his dog close by. Without introducing myself or using a courteous tone, I blurted out:
“Look, buddy, I’m fed up with you and that dog of yours. Every night when you take him out for a walk and yell ‘Deal, Deal’ every few seconds, not only do you keep my family awake, you upset us so much we can’t calm down when you take your mutt Deal back inside. Enough is enough. Get the message?”

He looked startled. I understood why when he answered, “Hey, man, you’re complaining to the wrong guy. This is my first time here. I’m just visiting a friend on second floor in that other building.”

Of course, my tone changed. I apologized. Even this long afterward, I remember blushing too.

As I recall that embarrassing blunder today, I know I’d like to have a couple of minutes to talk with the prominent individuals who create national and even international news daily by making statements based on assumptions—assumptions not supported by facts.

Yet because I won’t have an opportunity to challenge their baseless statements, renowned public figures will just keep saying they “misspoke,” “misremembered,” or had their remarks “taken out of context.”

Oh, you’ll notice I haven’t named any of the culprits. My guess is you have identified at least a dozen of them already.

Hold a Conversation With Your Audience

Do you wish you had more confidence when you faced an audience? Then read the advice I gave to a member of my audience.

When I ended my hour-long seminar about the best language to use with customers, I asked the participants “Anybody have any questions?”

Without hesitation, one person spoke up. “Nobody would call me shy,” she said, “at least not in a one-on-one conversation. But when it comes to giving a speech, it’s impossible for me to face a group with any confidence at all. Can you offer just one quick tip that will help me overcome my fear of public speaking?”


I answered: “My best advice is to have a conversation with your audience. You’re comfortable talking with one person. That same down-to-earth, easygoing, poised attitude and approach will work whether you are sharing your thoughts with one listener or one hundred or one thousand.” Next, I told her briefly about a famous speech coach who had worked with nationally recognized leaders in politics, television, sports, and business. The most successful ones, he observed, never changed their mode of presentation. They took their low-key person-to-person style into radio and TV studios, press conferences, and speeches to huge audiences.

I’m sure that somebody who attends my events will ask the same question again. I’ll give the same answer. Engage your audience in lively conversation, and you will greatly reduce your anxiety about giving speeches.


My book–25 Ways to Control Your Stage Fright…And Become a Highly Confident Speaker–will give you other valuable tips and strategies for controlling your stage fright. You can order this brief guide book in paperback or Kindle. Use this link:

First, review my Web site to review the range of services I offer to corporations and to individual leaders:

Then call me today, to talk about your communication problems. We’ll discuss how I can help you solve them!

Call 678-316-4300

Why I’d Say the Same Thing 20 Years Later

You have heard from authors, coaches, and consultants that in order to grow professionally we need to stay flexible, change our opinions, and embrace new strategies. While I agree with that concept generally, recently I realized that now I would say exactly what I said in 1997 when I listed the key factors in communication.

I’ll explain now.

When I launched my company, Championship Communication, twenty years ago I designed a bookmark that presented what I called

“10 Keys to Compelling Communication”

My purpose: To give people who attended my keynote speeches and seminars–or became one of my coaching/consulting clients–a concise summary of what I considered the major actions that would help them get their message across persuasively.

I distributed 5,000 of those bookmarks. When the supply ended, I didn’t order more. Really, I hadn’t thought about those bookmarks lately until I got this message from Alan, a newsletter subscriber with a superlative record of business achievements in the greater Atlanta area:

“I am still using your TEN KEYS TO COMPELLING COMMUNICATION book mark in all the books I read. It is great. I thank you for it.”


Instantly, I thought: “If this top-tier leader continues to value my bookmark, then the tips I gave must still be valid, relevant, and helpful.”

Reading them again, I sensed that despite all the changes in the way we communicate during the last two decades (public use of the Internet was in its infancy in 1997), I’d say the same thing again for my bookmark designed as a guideline for clients and prospects.

So here they are for you. . . .


Listen intently
People will call you a great conversationalist

Write simply

Big words impress us only in the dictionary

Tell stories
All our lives we love “once upon a time”

Ask questions
Questions show you’re vitally interested in others

Record yourself
Video checkups bring amazing changes

Send notes
Handwritten notes make you unforgettable

Remember names

Recalling a name opens a heart and a mind

Stay brief
Short talks establish long friendships

Be open
“I may be mistaken” removes barriers

Introduce yourself
Eagerness to communicate will captivate

I’m going to publish the bookmark again. Just jumped onto my “to-do list”!


Call me, so we can discuss how I can help you and your company solve your communication problems.


Saying “What if” Could Hurt or Help Your Business

The expression “What if?” can hurt our professional life when we think it or say it looking backward. Examples:

–What if I had earned a different degree?
–What if I had accepted that other job offer?
–What if I had held my temper in that heated dispute with the CEO?
–What if I had followed the suggestions of that coach I hired?
–What if I had learned another language?
–What if I had not gossiped?
–What if I had not been rude to that customer?
–What if had found my ideal niche earlier?

Here’s the problem with those what ifs. They all relate to the past. Possibly we could have taken different directions then, but we didn’t. Now those previous decisions and actions are irreversible. So every one of these regretful thoughts merely waste time and energy we could devote to constructive thoughts and behavior. They become crippling, even destructive.

Moving away from the hurtful use of “what if” to the helpful use, consider these “supposes’:

–What if I enroll in night school and earn my MBA two years from now?
–What if I become active in my city’s most prominent civic club?
–What if I adjust to those I consider “different and quirky”?
–What if I learn to produce my own videos?
–What if I start writing a blog about my area of expertise?
–What if I launch a weekly podcast?
–What if I strengthen my speaking skills?
–What if I improve my “elevator speech”?
–What if I sign up for a LinkedIn training class?
–What if I read a quality book every week?
–What if I offer a pro bono presentation to the Chamber of Commerce?
–What if I become an entrepreneur?
–What if I stop scheduling unnecessary meetings?
–What if I sharpen my time management and organizational skills?

Clearly and convincingly, these what ifs and similar ones look ahead, not backward. They stimulate our imagination. They prod us to concentrate on possibilities. They foster initiative, change, growth, skill development, and sometimes new careers. . .the ones we are most suited for. Definitely, they help us.

So let’s engage in what if only when we are facing the future. That’s the best way to win in our professional life.

In fact, that’s the best way to win in our entire life.

Show Customers You Value Them Long After the Sale

Picture this happening to you. Recently you made a major purchase, one that you hope to make only every few years because of the high price involved. During the time you talked with the sales professional, he made you feel very special.

In fact, he greeted your spouse enthusiastically, and told her what a cute puppy she was holding. He asked: “Tell me all about this fur ball in your arms. I’ll bet she is the queen of your house.”

Realizing you were not a technology expert, he explained and demonstrated what you needed to know about the complex equipment. Even though you asked more questions than most customers probably would, he responded to each one patiently.

You bought the product, and you left the establishment talking with your spouse about how helpful and gracious the sales rep had been.

Fortunately, the product served you well. Even so, four months later, without any feeling of panic, you noticed a blinking light you had not been aware of previously. So you went to the service department, asked what this was all about, and got a quick answer letting you know you didn’t have a problem.

Before you exited the building, you thought: “While I’m here, I’ll just go say hi to Arlin (not his real name) who was so friendly and helpful when I was deciding what to buy.” You found Arlin, approached him, gave him your name, and reminded him how much you welcomed his information and advice months ago.

Arlin’s bland reaction shocked you. You knew you were talking to the same sales rep, yet you felt none of the warmth that seemed so authentic before you signed up for the installment payments. This time he asked no questions about your use of the product, and you assumed that if you had the dog with you now he wouldn’t comment about your beloved pet. Almost as quickly as your conversation with Arlin started, he said as he walked away, “Good to see you, thanks for saying hello.”

I know how disappointed you would be if you felt practically ignored by your previously effervescent sales guy. I know because I was the buyer in this case.

Oh yes, the company sent me a nice thank you gift a few days later. I appreciate that. Even more, I would have appreciated Arlin welcoming me back as royally as he had welcomed me initially.

Every one of us in sales can take an important lesson from this after-the-sale experience. Namely this: the responsibility of the sales professional to treat the customer with real concern does not end when the check clears the bank, the credit card goes through, the credit rating is favorable, or the product leaves the establishment.

The customer care we show at the outset must remain at the same level of vitality and sincerity the next time we talk with the buyer. Our professional image and the reputation of our company depend on sustained supportive relationships with our clients.

I invite you to call me, so we can discuss your major communication problems–either as an individual or as a company. As a corporate communication consultant and speech coach, I am eager to assist you with a customized plan designed specifically for you.

Let’s talk NOW! 678-316-4300