Bill Lampton, Ph.D. 678-316-4300
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How to Get Great Customer Service When You Call

There are plenty of books, videos, articles and speeches about how to give good customer service–and they can be very helpful.

However, I’ve noticed that we see and hear very few comments and guidelines about how to get great customer service when we need it.

I’ve found a formula that will generate the action you want and need. Use the attitude, tone, and words this brief video–you’ll see it above– provides, and you’ll be pleased at how cooperative the customer service rep will become.

SUBSCRIBE TO MY YOUTUBE CHANNEL–TO HEAR MORE BUSINESS COMMUNICATION STRATEGIES

To hear 50 widely acclaimed communication experts I have hosted on my “Biz Communication Show,” subscribe to my YouTube channel. Go to YouTube.

http://youtube.com

and in the search bar type

Bill Lampton, Ph.D.

When my channel appears, find the SUBSCRIBE button, click it–and you’ll have easy access to current and future interviews, designed to elevate your professional skills.

CONTACT ME–TODAY!

Call me today, so we can discuss your communication challenges, both personally and professionally. We will explore solutions that work best for you. That’s what I pledge to you as the “Biz Communication Guy.”

Call 678-316-4300

Theo Gilbert-Jamison: Principles of Service Excellence

Theo Gilbert-Jamison–former Vice President for Training and Organizational Development at the Ritz-Carlton Hotel Company–made a guest appearance on my “Biz Communication Show” recently. Note that following her Ritz-Carlton leadership role, she has become an acclaimed author, speaker, and business consultant.

In this highly energetic interview–in the video above–Theo explains some of her principles of customer service. You’ll make great strides toward improving your customer service when you apply her recommendations.

CALL ME TO START SOLVING YOUR COMMUNICATION PROBLEMS
Do you want to become a more persuasive speaker, boost your customer service, escalate your sales, build teamwork, and strengthen morale? Then call me to describe your needs, and we’ll discuss how the “Biz Communication Guy” will help you find solutions.

Call: 678-316-4300

Terrific Tip for Stage Fright Control

I have worked with top-level leaders at Gillette, Duracell, Procter and Gamble, and many other corporations. Over the years my Speech Coaching has included tips about stage fright–because every leader needs to attain poise in order to become persuasive.

In the 2-minute video that’s available above, I give my favorite tip for controlling your stage fright. Keep this tip in mind next time you face an audience.

SUBSCRIBE TO MY YOUTUBE CHANNEL–TO HEAR MORE BUSINESS COMMUNICATION STRATEGIES

To hear 50 widely acclaimed communication experts I have hosted on my “Biz Communication Show,” subscribe to my YouTube channel. Go to YouTube and in the search bar type

Bill Lampton, Ph.D.

When my channel appears, find the SUBSCRIBE button, click it–and you’ll have easy access to current and future interviews, designed to elevate your professional skills.

CONTACT ME–TODAY!

Call me today, so we can discuss your communication challenges, both personally and professionally. We will explore solutions that work best for you. That’s what I pledge to you as the “Biz Communication Guy.”

Call 678-316-4300

Tim Patterson: How to Excel During Your Trade Show Exhibit

HOW TO SUCCEED WITH YOUR NEXT TRADESHOW EXHIBIT
Now and then you’ll get an opportunity to set up a display and host it at a trade show. To help you excel when you do that, I interviewed “The TradeshowGuy,” Tim Patterson of Salem, Oregon. Having written two books about trade shows, along with several e-books, Tim has gained wide recognition as a tradeshow advisor.

You’ll benefit from his recommendations, given in my conversation with him this week.

Watch our information-packed interview above.

SUBSCRIBE TO MY YOUTUBE CHANNEL–TO HEAR MORE BUSINESS STRATEGIES
To hear 50 other communication experts I have hosted on my Biz Communication Show, subscribe to my YouTube channel. Go to YouTube and in the search bar type

Bill Lampton, Ph.D.

When my channel appears, find the SUBSCRIBE button, click it–and you’ll have easy access to current and future interviews, designed to elevate your professional skills.

CONTACT ME–TODAY!
Call me today, so we can discuss your communication challenges, both personally and professionally. We will explore solutions that work best for you. That’s what I pledge to you as the “Biz Communication Guy.”

Call 678-316-4300

The Right Coach Will Change You

This brief video opens with my reaction to Marvin’s complaint about a golf coach. In replying, I mention two coaches who have challenged me, encouraged me, and taught me.

HAVE YOU SELECTED THE RIGHT COACH FOR YOUR PROFESSIONAL DEVELOPMENT?

Maybe you have been fortunate enough to find the coach who meets your needs, as I have. That’s great!

If you haven’t found the ideal encourager/challenger/teacher, I invite you to call me today, to determine whether my coaching will help you boost your sales, customer service, presentation skills, conflict resolution, and management.

Call me today: 678-316-4300

Communication Lesson I Learned Walking Across College Campus

Did you learn any communication lessons outside the college classroom that you have been able to apply to your business and professional life?

I did, and I describe the memorable incident in my brief video above. Watch now!

CALL ME–TODAY
Call me now, to learn even more about my services for corporations and business leaders–so we can explore your communication challenges, and discover how I can help you communicate with “poise, persuasion–and profits.”

678-316-4300

Lively Discussion About Managing, Speaking and Listening

Tim Patterson–known at the TradeshowGuy–interviewed me, the Biz Communication Guy, on his “Monday Morning Coffee Podcast,” which he hosts weekly.

You’ll benefit from hearing our lively discussion about management, speaking, and listening.

Plus, a humorous bonus: during the first three minutes you’ll get a few chuckles as Tim talks about highly unusual laws that remain on the books in some states.

Now, here’s the interview:

http://tinyurl.com/timpatinterv

CALL ME–TODAY!

Call me to learn more about my services for corporations and business leaders–so we can explore your communication challenges, and discover how I can help you communicate with “poise, persuasion–and profits.”

678-316-4300

Lori Geary: A Crisis Communication Plan for Your Company

After more than twenty years as an award winning reporter and anchor–including CNN Headline News and WSB-TV Atlanta–Lori Geary formed her own media training company. Lori Geary Media helps clients with Video Production, Media Training, Media Consulting, and Crisis Communications.

As you’ll see in the video at the top of this post, I hosted Lori on my weekly “Biz Communication Show.” You’ll want to hear her advice in this interview, giving guidelines and strategies for companies who get thrust into the public eye in an unfavorable way–and must face the media to explore the problem and announce satisfactory solutions.

Watch the video now, to hear Lori’s recommendations about crisis communication, including:

–saying “no comment”
–off the record
–ambush interviews
–role of the CEO during a public crisis
–getting your team ready to answer challenging questions
–why companies of all sizes need a crisis communication plan

SUBSCRIBE TO MY YOUTUBE CHANNEL
To hear more than 40 other interviews with top-quality business communication experts, go to YouTube:

http://www.youtube.com

In the SEARCH space type the name of my channel:

Bill Lampton, Ph.D.

When you find that channel, click on the link and locate the SUBSCRIBE button.

I look forward to seeing you on YouTube!

John Ray: Raise Prices/Fees and Profits Too

John Ray–owner of Ray Business Advisors in Alpharetta, Georgia in the Atlanta area–has helped hundreds of clients learn how to raise their prices or fees by clarifying the value of their services or products. He advocates: “Best pricing strategies for higher profits.”

You will re-think your own pricing strategies as you listen to this stimulating interview in the video above.

Possibly fear has kept you from increasing your fees. John gives us a new perspective which reduces our fear.

At the end of the interview, John mentions his Web site:

https://www.raybusinessadvisors.com

You’ll want to explore his site for additional advice and resources.

NOTE: Every week I interview prominent business leaders on my “Biz Communication Show.” I invite you to watch previous programs on my YouTube channel:

Bill Lampton, Ph.D.

And while you’re there, hit the SUBSCRIBE button, so you will have instant access to my future videos.

CALL ME NOW

First, review my Web site, where you can subscribe to my online newsletter, “Winning Words and Ways.”

http://www.bizcommunicationguy.com

Then call me today to learn how my speaking, coaching, and consulting will boost your sales, presentation skills, management, teamwork, media relations, and bottom line.

678-316-4300

You Can Have Customers Saying WOW About Your Business

You would love to have customers say WOW! about your business–and even about your life. So listen to my interview above with effervescent Jessica Peterson, and you’ll have a strong start toward generating that reaction.

SIGN UP FOR MY NEWSLETTER AND PODCAST
While you’re on my Web site, I invite you to subscribe to my online newsletter. There’s an opportunity to subscribe on every page–and you get a special gift as a new subscriber!

Also, subscribe to my podcast–at the bottom of the Podcast page–so you can hear weekly interviews on my “Biz Communication Show” that will boost your business by increasing your communication skills.

CONTACT ME–NOW

Call me now to describe your corporate and individual communication challenges, and learn how my services will help you Communicate with Poise, Persuasion–and Profits!

Call 678-316-4300

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